Contact Us

The best way to contact us is by email using info@hutag.net . You're also welcome to use the Quick Contact form below, write to our postal address or call and leave a message. An email will get a response within 4 hours at most though.

Postal Address

Phone: +44 118 328 2238

Frequently Asked Questions

1. Where do we ship to:

Our website is only configured for shipping to customers in the UK. If you're outside the UK and wish to order any of our products please contact us by email

2. Can I collect my order?

No, all orders are shipped by courier. Store or warehouse collection is not possible

3. Do the prices listed include VAT?

The webiste allows the user to select a preference to show prices inclusive or exclusive of VAT. At checkout all prices charged will include VAT. This website does not support business to business sales. For business to business sales please contact us by email using Info@HuTag.net

4. What if I don't want to pay online or by PayPal?

No problem. Just contact us by email. To provide a quote/pro forma invoice we need:

• Full name and address
• Phone and email address - necessary for shipping
• Details of the items you wish to purchase

5. The customer is responsible for bank transfer fees

All of our invoices carry this statement. It mean we expect to receive the amount we invoice for. To ensure this happens use the correct code on the international wire transfer (MT103 SWIFT). Sending fees should always be paid by the sender. BEN, OUR and SHA are codes in a SWIFT document at field 71A ¨Details of Charges¨.

• BEN (beneficiary) means you do not pay any charges. We would receive your payment minus all transfer charges resulting your payment to arrive short into our account.
• OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full. Please note that you will have to pay any sending related fees, otherwise these will be deducted from the full amount you wish to send.
• SHA (shared) means you only pay your bank's outgoing transfer charges. We would receive your payment minus the correspondent (intermediary) bank charges. This will result your payment to arrive short into our account.

We ask that all international transfers to us be made with the OUR instruction. Flywire eliminates hidden bank fees and ensures your Institution receives the correct amount.